Internal Customer Satisfaction Survey

Our Bank carries out an Internal Customer Satisfaction Survey once a year with a joint team of employees from the Human Resources and Enterprise Architecture and Process Management departments. We share the results with our managers and leaders through detailed analysis covering all aspects.

We set development goals in our meetings with heads of departments for both the Employee Satisfaction Survey and the Internal Customer Satisfaction Survey, and follow up the progress towards these goals throughout the year. Based on the results, we organize Inter-Team Coaching and Outdoor Training activities for the departments which work together and require support in teamwork, and we support their development within the framework of a specific target.